This Privacy Policy ("Policy" or "Privacy Policy") applies to the products and services provided to users ("you") by QCC SERVICES PTE. LTD. ("QCC SERVICES" or "we") through the website (hereinafter referred to as "QCC"). QCC SERVICES places great importance on protecting users' personal information and privacy. We fully understand the significance of personal information to you and recognize that your provision of various types of information to QCC SERVICES is based on your complete trust in us. Therefore, we strictly comply with legal and regulatory requirements and take appropriate security measures to protect the safety of your personal information. Accordingly, we have formulated this Policy to clearly explain how we collect, use, share, store, and protect your personal information when you use our products/services, and how you can access, correct, and delete this information.
Before using the products and services of QCC SERVICES, please carefully read and thoroughly understand this Policy, paying special attention to the terms marked in bold or underlined. By using or continuing to use our products and services, you agree that we will process your relevant information in accordance with this Policy. If you have any questions, comments, or suggestions regarding the content of this Policy, please contact us through the provided contact information. QCC SERVICES is committed to integrity and will handle the information you provide with a responsible attitude.
This Privacy Policy will help you understand the following:
1. How We Collect and Use Your Personal Information
2. How We Use Cookies and Similar Technologies
3. How We Disclose, Share, and Transfer Your Personal Information
4. How We Store and Protect Your Personal Information
5. How We Protect the Personal Information of Minors
6. How We Safeguard Your Information Rights
7. How This Privacy Policy May Change
8. How to Contact Us
1. How We Collect and Use Your Personal Information
1.1 Principles of Collection and Use
We adhere to the principles of legality, propriety, and necessity when collecting and processing your personal information to provide you with relevant products and services. We strive to fully disclose the collection and use of your personal information. If you find any errors or omissions in our disclosure, please contact us using the contact information provided in this Policy.
When using our products/services, you may need to authorize us to collect and use your personal information in the following situations:
1. Basic Functions: To provide you with the basic functions of our products and services, you must authorize us to collect and use your necessary information. If you refuse to provide such information, you may not be able to use our products and services normally.
2. Additional Functions: To provide additional functions of our products and services, you may choose to separately consent to or refuse the collection and use of your information. If you refuse to provide such information, you may not be able to use the related additional functions or achieve the desired functionality, but this will not affect your use of our basic functions.
1.2 Situations Requiring Authorization for Collection and Use of Personal Information for Basic Business Functions
To enable the following basic functions of QCC SERVICES products/services, we will collect and use your personal information as follows:
1. Helping You Register as a User: To comply with legal and regulatory requirements and provide you with more convenient services, when you register as a QCC user, you will need to provide an email address and password to create an account. We collect this information to help you complete the registration process, protect your account security, and provide you with services.
2. Ensuring Product/Service Security: During your use of QCC services, we may automatically collect and store network log information, including browsing, search queries, IP addresses, browser types, languages, and access dates and times, to identify abnormal account status, understand product compatibility, and provide you with more relevant page displays and search results. Please note that service log information alone cannot identify an individual. If we combine such non-personal information with other information to identify an individual, it will be treated as personal information during the period of combined use.
3. Providing Order Placement and Management Functions: When you place an order for global enterprise services through QCC, you may need to provide contact information (such as name and email address, depending on the service type). We will generate a specific order containing details of the product/service you purchased, including the product/service information, order number, order creation time, and your quota consumption. We collect this information to help you complete the transaction, ensure transaction security, query order information, and provide customer service and after-sales support.
4. Responding to Your Customer Service Needs: When you use our customer service or other user response functions, we may need you to provide account information and match it with your previous personal information to verify your identity. We may also collect your contact information (such as the email address you use to contact us or other contact information you provide) and communication details (including text, images, files, etc.) related to your request. We collect this information to investigate the facts and help resolve your issues. If you refuse to provide such information, you may not be able to use our customer service functions.
1.3 Other Rules for Collecting and Using Personal Information
1.If the information you provide contains the personal information of other users, you must ensure that you have obtained legal authorization before providing such information to us.
2. If we use information for purposes not specified in this Privacy Policy or collect information for specific purposes and use it for other purposes, we will seek your authorization separately.
3. Please understand that according to applicable laws and regulations, we may collect and use your personal information without your authorization in the following cases:
To fulfill legal obligations.
To respond to public health emergencies or protect significant public interests.
For news reporting, public opinion supervision, and other acts for the public interest.
When your information is publicly disclosed by you or otherwise legally disclosed.
As otherwise required by applicable laws, regulations, or regulatory policies.
1.According to applicable laws, if we use technical measures and other necessary measures to process personal information so that the data recipient cannot re-identify an individual and the information cannot be restored, or if we anonymize the information for research, statistical analysis, and prediction purposes to improve our products and services, the use of such data does not require further notification or consent from you.
2. How We Use Cookies and Similar Technologies
1. Cookies are small data files sent to your browser from a web server and stored on your hard drive. They usually include some unique identifiers, site names, and some numbers and characters, and are used to record your user ID.
2. To provide you with more convenient access and services, meet your online experience needs, and make your access experience smoother, we may send one or more small data files called Cookies or similar technologies to your computer or mobile device. The Cookies assigned to you are unique and can only be read by the web server that sent the Cookies to you. We send Cookies to simplify the steps of logging in repeatedly, help us remember your device and service preferences, and help determine your login status and account or data security.
3. We will not use Cookies for any purposes other than those stated in this Policy. You can manage or delete Cookies according to your preferences, clear all Cookies stored on your computer or mobile device, and most web browsers will automatically accept Cookies, but you can modify the browser settings to refuse Cookies. However, if you do so, you may need to change user settings each time you visit, and previously recorded information will be deleted, which may affect the security of the services you use.
3. How We Disclose, Share, and Transfer Your Personal Information
3.1 Disclosure
We will only publicly disclose your personal information in the following circumstances:
1. With your explicit authorization;
2. When required by law, regulation, or mandatory government, regulatory, or judicial requests, provided we receive the corresponding legal documents, such as a subpoena or investigation letter.
3.2 Sharing
We will not share your personal information with any company, organization, or individual except in the following situations:
1. To fulfill legal obligations: We may share your personal information in accordance with laws, regulations, litigation, or dispute resolution needs, or as required by administrative or judicial authorities.
2. With your consent: We will share your personal information with third parties after obtaining your explicit consent.
3. To fulfill contracts: When you purchase products or services through QCC, we may share your necessary transaction-related information with the relevant service providers to fulfill your transaction and after-sales service needs.
We will only share your information for legitimate, justifiable, necessary, specific, and clear purposes. Third parties with whom we share personal information can only access the information necessary to fulfill their responsibilities. We will conduct strict security assessments of these third parties and require them to strictly comply with our data privacy and security requirements.
3.3 Transfer
We will not transfer your personal information to any company, organization, or individual except in the following situations:
1. With your consent: We will transfer your personal information to third parties with your explicit consent.
2. In cases of mergers, acquisitions, reorganizations, or bankruptcy: If personal information transfer is involved, we will require the new entity holding your personal information to continue to be bound by this Privacy Policy. Otherwise, we will require the entity to seek your authorization again.
3.4 Exceptions to Prior Authorization for Sharing, Transferring, and Publicly Disclosing Personal Information
1. In the following situations, we may share, transfer, or publicly disclose your personal information without prior authorization:
To fulfill legal obligations.
Related to national security and national defense.
Related to public safety, public health, or significant public interests.
Related to criminal investigations, prosecutions, trials, or enforcement of judgments.
For the purpose of protecting your or others' life, property, or significant legal rights when it is difficult to obtain your authorization.
The information is already publicly disclosed by you or legally disclosed through other channels.
1. According to applicable laws, we may share anonymized information (data that cannot identify you individually) with third parties. In such cases, we do not need to notify you separately or obtain your consent.
4. How We Store and Protect Your Personal Information
4.1 Information Storage
1. Storage Location: Personal information collected in accordance with this Policy will be stored on servers within Singapore and/or other countries/regions where we operate. The specific storage location is determined based on legal requirements and business needs.
2. Storage Period: We will retain your personal information only for the period necessary to achieve the purposes stated in this Policy, unless a longer retention period is required or permitted by law. Once the storage period expires, we will delete or anonymize your personal information as required by law.
4.2 Information Protection
1. Technical Measures: To protect your personal information, we implement a variety of security measures, including data encryption, access control, and secure storage. We also regularly review our data collection, storage, and processing practices to prevent unauthorized access, alteration, disclosure, or destruction of your personal information.
2. Organizational Measures: We have established a dedicated team to manage data security, and we have developed internal policies and procedures to ensure the safety of your personal information. We limit access to your personal information to employees, contractors, and agents who need to know the information in order to process it for us, and who are subject to strict confidentiality obligations.
3. Incident Response: In the event of a personal information security incident (such as data breaches), we will promptly take necessary measures to control the situation, notify you as required by law, and report the incident to relevant regulatory authorities.
5. How We Protect the Personal Information of Minors
Our products and services are not intended for use by minors under the age of 18. If we discover that we have collected personal information from minors without obtaining verifiable parental consent, we will delete such information as soon as possible. If you believe that a minor under your guardianship has provided us with personal information without your consent, please contact us immediately so that we can take appropriate actions.
6. How We Safeguard Your Information Rights
According to applicable laws and regulations, you have the right to access, correct, delete, and limit the processing of your personal information. You can exercise these rights by contacting us through the contact information provided in this Policy.
1. Access and Correction: You have the right to access and correct your personal information at any time. If you find that any personal information we hold about you is inaccurate or incomplete, you may request us to correct or update it.
2. Deletion: You have the right to request the deletion of your personal information under certain circumstances, such as if the information is no longer necessary for the purposes for which it was collected, or if you withdraw your consent. We will consider your request and, if required by law, delete your personal information within a reasonable time.
3. Withdrawal of Consent: You have the right to withdraw your consent to the processing of your personal information at any time. However, please note that withdrawing your consent may affect your ability to use certain products and services.
4. Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and you have the right to transmit that information to another data controller, where technically feasible.
5. Objection: You have the right to object to the processing of your personal information for specific purposes, such as direct marketing or profiling. We will comply with your objection unless we have compelling legitimate grounds for the processing, or the processing is required for legal reasons.
7. How This Privacy Policy May Change
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or other factors. If we make significant changes to this Policy, we will notify you by email or through our website, and we will update the "Effective Date" at the beginning of this Policy. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal information.
8. How to Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:
Company Name: QCC SERVICES PTE. LTD.
Address: 531 Upper Cross Street #03-100, Hong Lim Complex, Singapore
Email: kyc@qcc.com
We will do our best to address your inquiries and resolve any concerns you may have about our handling of your personal information.